1. Logging a Job
To submit a design request, head to the Design Portal here.
The briefing template is simple to follow, allowing you to load all your materials directly into the form.
Watch this video to see the type of information you can provide.
2. What You’ll Need for the Design Brief
Depending on the type of design, you’ll typically need:
The copy (words) you want on the design.
Any specific images you want included.
The sizes required (we’ll guide you for social posts, etc.).
Inspiration files to help convey your vision.
Any presentation content you want designed (if applicable).
3. Explaining Something Tricky? Use a Loom Video
If a design is hard to explain in words, submit a short Loom video briefing.
Loom is a free screen recorder (videos up to 5 minutes for free).
Record your screen to show tricky elements to our designers.
Paste your Loom video link in the last question of the online brief: “Anything else you want to tell us?”
Tip: Keep it short and focused to help designers understand your vision quickly.
4. Reviewing and Approving Your Designs
All design files are sent for review via FileStage.io. This portal allows you to:
Click and comment directly on the designs.
Provide clear feedback for changes.
Look out for notifications from notifications@filestage.io.If you get stuck, watch this video to learn how to provide comments.
5. How to Prioritise a Job
We work on jobs in the order submitted (first-in, first-out) unless you specify otherwise.
To prioritise a job:
Go to your Design Dashboard in the portal.
Follow the step-by-step instructions in this video to reorder jobs by priority.
6. How to Check the Status of Your Job
Click the Design Dashboard link from the Home Page.
Each job card shows a status bar under the job name.
Status definitions:
Brief Submitted – Job submitted but not yet assigned.
Design Underway – Job assigned and being worked on.
Under Review – Job sent to you for review via Filestage.
Client Approved – You have approved the design.
Finals Issued – Final design files delivered to you.
Job Closed – Job officially closed 2 days after final files are issued.
Note: Job cards are archived 10 days after closure.
